Privacy Policy

Last updated policy copy for how MultiTV handles personal data and privacy.

MultiTV Tech Solution Pvt. Ltd. ("MultiTV", "we", "us", or "our") respects your privacy and is committed to protecting personal data and personal information collected through our website, digital platforms, products, services, and business interactions.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you visit www.multitvsolution.com, contact us, request a demonstration, submit an enquiry, communicate with our team, or otherwise interact with MultiTV.

By accessing or using our website or voluntarily providing personal data to us, you acknowledge the practices described in this Privacy Policy, subject to applicable data protection laws.

1. ABOUT MULTITV

MultiTV Tech Solution Pvt. Ltd. is a video technology company providing solutions and services relating to OTT platforms, video streaming, video infrastructure, content delivery, video monetisation, cloud video workflows, FAST channels, artificial intelligence-based video solutions, event technology, and related digital video technologies.

For the purposes of applicable data protection laws, MultiTV may act as a data fiduciary, data controller, data processor, or service provider depending on the nature of the interaction and the services being provided.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal data collected through:

The MultiTV website and associated web pages;
Contact, enquiry, and demo request forms;
Sales and business communications;
Marketing and promotional activities;
Events, webinars, conferences, and business meetings;
Email communications and newsletter subscriptions;
Digital advertising and lead generation campaigns;
Customer and prospective customer interactions; and
Other digital services or platforms that link to this Privacy Policy.

Where MultiTV processes personal data on behalf of a customer through its technology products or services, such processing may also be governed by a separate agreement, Data Processing Agreement, Master Services Agreement, or other contractual terms between MultiTV and the customer.

3. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with MultiTV, we may collect the following categories of personal data.

A. Contact and Identification Information

This may include:

Full name;
Business email address;
Phone number;
Job title or designation;
Company or organisation name;
Country or geographic region; and
Other information voluntarily provided by you.

B. Business and Professional Information

We may collect information relating to your professional role, company, business requirements, industry, technology requirements, and interest in MultiTV products or services.

C. Enquiry and Communication Information

When you contact us, request a demonstration, submit a form, or communicate with our sales, marketing, support, or business teams, we may collect the content of your enquiry and records of our communications with you.

D. Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

Internet Protocol (IP) address;
Browser type and version;
Device type;
Operating system;
Referring website or source;
Pages viewed;
Time and date of access;
Session duration;
Website interaction data;
Approximate geographic location derived from technical information; and
Cookie and similar technology identifiers.

E. Marketing and Advertising Information

We may collect information about how you interact with our marketing campaigns, advertisements, emails, landing pages, forms, and other promotional communications.

This may include campaign source, advertisement interactions, form submissions, email engagement, and marketing preferences.

F. Event and Business Interaction Information

If you attend a MultiTV event, webinar, conference, exhibition, roundtable, or business meeting, we may collect your registration details, professional information, attendance information, and business contact details.

G. Recruitment Information

If you apply for a position with MultiTV, we may collect information contained in your resume or curriculum vitae, professional experience, education details, contact information, and other information submitted during the recruitment process.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

Directly from you when you submit a form;
When you contact us by email, phone, or other communication channels;
When you request a product demonstration or sales consultation;
When you register for or attend an event;
When you subscribe to marketing communications;
Through cookies and similar technologies;
Through website analytics and measurement technologies;
Through advertising and lead generation platforms;
From publicly available professional or business sources;
From authorised business partners or service providers; and
Through customer or business relationships.

Where required by applicable law, we will provide appropriate notice and obtain consent before collecting or processing personal data.

5. HOW WE USE PERSONAL DATA

We may process personal data for the following purposes:

A. Responding to Enquiries

To respond to questions, contact requests, demo requests, and business enquiries.

B. Providing Products and Services

To provide, manage, support, and improve MultiTV's technology products and services.

C. Sales and Business Development

To understand business requirements, communicate with prospective customers, schedule product demonstrations, and manage sales opportunities.

D. Marketing Communications

Where permitted by applicable law, we may send information about MultiTV products, services, technology updates, events, webinars, case studies, or other business content.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

E. Website Analytics and Improvement

To understand how visitors interact with our website, analyse website performance, identify technical issues, and improve website content and user experience.

F. Advertising and Campaign Measurement

To manage, analyse, and measure the effectiveness of digital advertising and marketing campaigns.

Where required by law, advertising or analytics technologies will be used based on your consent or applicable cookie preferences.

G. Security and Fraud Prevention

To protect our website, infrastructure, systems, employees, customers, and business operations against fraud, misuse, security threats, and unauthorised access.

H. Legal and Regulatory Compliance

To comply with applicable laws, regulations, legal processes, government requests, and contractual obligations.

I. Recruitment

To evaluate employment applications and communicate with candidates regarding employment opportunities.

6. LEGAL BASIS FOR PROCESSING

Where applicable data protection laws require a legal basis for processing, MultiTV may process personal data based on:

Your consent;
Performance of a contract or steps taken at your request before entering into a contract;
Compliance with legal obligations;
Legitimate business interests, where recognised under applicable law;
Certain permitted or legitimate uses under applicable data protection laws; or
Other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal of consent will not affect processing that was lawful before the withdrawal.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, understand website usage, remember preferences, measure performance, and support marketing activities.

Cookies may include:

Essential Cookies

These cookies are necessary for the operation, security, and functionality of the website.

Analytics Cookies

These cookies help us understand how visitors interact with our website and allow us to improve website performance.

Functional Cookies

These cookies may remember preferences and improve website functionality.

Advertising and Marketing Cookies

Subject to applicable law and consent requirements, these technologies may help us measure advertising campaigns, understand campaign performance, and deliver relevant marketing communications.

Where required by applicable law, non-essential cookies will be activated only after appropriate consent has been obtained.

For additional information, please refer to our Cookie Policy and available cookie preference settings.

8. THIRD-PARTY SERVICES AND TECHNOLOGIES

MultiTV may use third-party service providers and technology platforms to support website operations, analytics, customer relationship management, marketing, advertising, communications, cloud infrastructure, security, and business operations.

Depending on our technology configuration, these providers may process limited personal data on our behalf or in accordance with their own applicable privacy terms.

We require service providers handling personal data on our behalf to process such information in accordance with applicable contractual and data protection requirements.

Third-party websites or services accessible through links on our website are governed by their own privacy policies. MultiTV is not responsible for the privacy practices of independent third-party websites or services.

9. HOW WE SHARE PERSONAL DATA

We may share personal data with:

Authorised MultiTV employees and personnel;
MultiTV group entities or affiliated operations, where applicable;
Cloud and technology service providers;
Website hosting and infrastructure providers;
Analytics and measurement providers;
Customer relationship management providers;
Marketing and communication service providers;
Professional advisers, auditors, consultants, and legal advisers;
Business partners where necessary for an authorised business purpose; and
Government authorities, regulators, or law enforcement agencies where required by law.

We do not disclose personal data to third parties for purposes unrelated to legitimate business operations unless authorised by you or permitted or required by applicable law.

10. SALE AND SHARING OF PERSONAL DATA

MultiTV does not sell personal data for monetary consideration in the ordinary course of its business.

Certain privacy laws may define "sale", "sharing", or "targeted advertising" broadly and may treat some advertising or analytics activities as regulated data sharing.

Where such laws apply, MultiTV will provide appropriate notices, choices, or opt-out mechanisms as required by applicable law.

11. INTERNATIONAL DATA TRANSFERS

MultiTV operates internationally and may work with customers, service providers, and technology infrastructure located in different countries.

As a result, personal data may be processed or transferred outside the country in which it was originally collected.

Where required by applicable data protection laws, MultiTV will use appropriate safeguards for international transfers of personal data. Such safeguards may include contractual protections, approved transfer mechanisms, data processing agreements, or other legally recognised measures.

International transfers will remain subject to applicable restrictions under relevant data protection laws.

12. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, legal, regulatory, security, and operational requirements.

Retention periods may vary depending on:

The nature of the personal data;
The purpose of processing;
The duration of a customer or business relationship;
Legal and regulatory requirements;
Contractual obligations; and
The need to establish, exercise, or defend legal claims.

When personal data is no longer required, we may securely delete, anonymise, or otherwise dispose of the information in accordance with applicable law and internal data retention practices.

13. DATA SECURITY

MultiTV implements reasonable and appropriate technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

These safeguards may include access controls, security monitoring, encryption where appropriate, infrastructure security, internal policies, and other information security measures.

However, no electronic transmission, internet-based service, or data storage system can be guaranteed to be completely secure.

14. YOUR PRIVACY RIGHTS

Depending on your location and applicable data protection laws, you may have certain rights relating to your personal data.

These rights may include the right to:

Request access to personal data held about you;
Request correction of inaccurate or incomplete personal data;
Request deletion or erasure of personal data;
Withdraw consent where processing is based on consent;
Request restriction of certain processing activities;
Object to certain processing activities;
Request portability of personal data where applicable;
Opt out of certain marketing communications;
Opt out of certain data sales, sharing, or targeted advertising where applicable;
Request information about how your personal data is processed; and
Submit a grievance or complaint to MultiTV or an applicable data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

To exercise an applicable privacy right, please contact us using the information provided in the "Contact Us" section of this Privacy Policy.

We may need to verify your identity before completing certain privacy requests.

15. PRIVACY RIGHTS UNDER INDIA'S DIGITAL PERSONAL DATA PROTECTION FRAMEWORK

Where the Digital Personal Data Protection Act, 2023 and applicable rules apply, individuals may exercise rights available to Data Principals under applicable law.

These may include rights relating to access to information about personal data processing, correction, completion, updating, erasure, grievance redressal, and nomination, subject to applicable legal requirements and implementation timelines.

MultiTV will process valid requests in accordance with applicable data protection laws.

16. PRIVACY RIGHTS FOR INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

Where the General Data Protection Regulation, United Kingdom General Data Protection Regulation, or related data protection laws apply, individuals may have rights including:

The right of access;
The right to rectification;
The right to erasure;
The right to restriction of processing;
The right to object to processing;
The right to data portability;
Rights relating to certain automated decision-making activities; and
The right to lodge a complaint with an applicable supervisory authority.

Where processing is based on consent, you may withdraw consent at any time, subject to applicable law.

17. CALIFORNIA AND OTHER UNITED STATES PRIVACY RIGHTS

Residents of California and certain other United States jurisdictions may have additional privacy rights under applicable state privacy laws.

Subject to the applicability of such laws, these rights may include the right to:

Know or access categories and specific pieces of personal information collected;
Request correction of inaccurate personal information;
Request deletion of personal information;
Obtain information regarding categories of personal information disclosed to third parties;
Opt out of the sale or sharing of personal information;
Opt out of certain targeted advertising activities;
Limit certain uses of sensitive personal information where applicable; and
Exercise privacy rights without unlawful discrimination.

MultiTV does not sell personal information for monetary consideration in the ordinary course of its business.

Privacy requests may be submitted using the contact details provided below.

18. CHILDREN'S PRIVACY

MultiTV's website, products, and business services are primarily intended for businesses and professional users and are not directed at children.

We do not knowingly collect personal data from children through our website for marketing or business development purposes.

If we become aware that personal data relating to a child has been collected in circumstances requiring parental or guardian consent or other legal safeguards, we will take appropriate steps in accordance with applicable law.

19. MARKETING COMMUNICATIONS

Where permitted by applicable law, MultiTV may send business and marketing communications relating to our products, services, events, technology solutions, and industry insights.

You may unsubscribe from marketing emails by using the unsubscribe link included in applicable communications or by contacting us.

Please note that we may continue to send necessary transactional, contractual, security, or service-related communications where appropriate.

20. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

MultiTV does not control the privacy practices of independent third-party websites. We recommend reviewing the privacy policies of third-party services before providing personal data to them.

21. DATA BREACH AND SECURITY INCIDENTS

MultiTV maintains processes designed to identify, assess, and respond to personal data breaches and information security incidents.

Where required by applicable law, MultiTV will notify relevant authorities and affected individuals of qualifying personal data breaches within applicable legal timelines.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or applicable legal and regulatory requirements.

The updated Privacy Policy will be published on this website with a revised "Last Updated" date.

We encourage visitors to review this Privacy Policy periodically.

23. CONTACT US

If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the processing of your personal data, please contact:

MultiTV Tech Solution Pvt. Ltd.

Unit No. 202, 2nd Floor

Eleven Bay, Sector 38

Gurugram, Haryana 122003

India

Email: connect@multitvsolution.com

Website: www.multitvsolution.com

For privacy or data protection requests, please include sufficient information to allow us to understand and appropriately respond to your request.

MultiTV may establish or update a dedicated privacy or grievance contact in accordance with applicable legal requirements.